Letter writing 8letter writing informal letters exercises 1 in your copy write your own address and todays date as you would write it on a letter. Company employees need to write complaint letters, thank you letters, application letters and letters to schedule meetings and appointments. Tenquestion gap fill quiz testing vocabulary word forms for the opening lines of a complaint letter. A letter of complaint writing upper intermediate b2 british council. I often collect prescriptions from the pharmacy on behalf of my grandmother, mrs elaine bingham.
Write a letteremail of complaint to the television company. Welcome to esl printables, the website where english language teachers exchange resources. Letter writing exercises for business english classes. I am writing to express my dismay at the service at your eden hill branch on saturday 14 january. Customer service dealing with complaints introductory exercises for the language of complaints pdf.
A collection of downloadable worksheets, exercises and activities to teach a letter of complaint, shared by english language teachers. A letter of complaint writing upper intermediate b2. When writing a complaint letter you want to keep it short and to the point to help ensure that your letter will be read in its entirety, if you write a sevenpage complaint letter, its highly unlikely that someone will sit down and read all seven. If your complaint is very long, attach a diary of the things that happened. Letter of complaint complaint other useful phrases. Writing a complaint letter the complaint letter should be written in the business letter format. The complaint letter should be addressed to the customer serviceconsumer affairs department or the head office if there is no customer service department. Complaint letters opening lines quiz tenquestion gap fill quiz testing vocabulary word forms for the opening lines of a complaint letter. Keep your letter short your letter should not be more than 2 pages long. When writing a complaint letter you want to keep it short and to the point to help ensure that your letter will be read in its entirety, if you write a sevenpage complaint letter, its highly unlikely that someone will sit down and read all seven pages. Carefully read this advertisement for the sports centre and the notes you have made. Formal complaint letter, examples and exercises esl. What is wrong with the following letter of complaint. Ss order descriptions of the functions of paragraphs in a complaint letter.
In your copy, write a letter of complaint to the companyshop. This is a writing lesson for formal letters of complaints. It is a letter of complaint an apology a job application. Write a letter to the manager, complaining about the service you received and suggesting improvements. There is a sample letter, followed by exercises for you to do. Letter writing exercises for business english students to help them expand their vocabulary communicate more easily with clients and customers. It includes an example letter, then an outline of the format of a letter, then an exercise to identify the formal phrases and their informal counterparts.
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